Clear support when something goes wrong.

Digital delivery

Digital products are delivered by Payhip to the email address used at checkout. Customers are responsible for entering a working email address and retaining their download link.

Cancellation and immediate access

Where checkout asks you to agree to immediate digital delivery, you may lose the usual right to cancel once downloading or access begins. Your statutory rights are not affected.

Faulty or inaccessible files

If a file is missing, corrupted, materially different from its description or cannot be accessed after reasonable troubleshooting, contact hello@phenature.co.uk with your order details. We will first try to replace or restore access to the correct file.

Change of mind

Because digital files cannot be physically returned, change-of-mind refunds are not normally available after access or downloading begins. Requests made before access will be considered under applicable consumer law and the checkout terms.

Duplicate purchases and exceptional circumstances

Contact us promptly if you accidentally purchased the same item twice or believe an unauthorised payment was made. Each request will be reviewed fairly using the payment and download records available.

How to request help

Email hello@phenature.co.uk with the purchaser name, checkout email, product title, date and a clear description of the problem. Do not send full payment-card details.